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FREQUENTLY 

ASKED QUESTIONS

Click through the categories below for answers to our most asked questions about our PCS and At Post services.

Consumables & Supplemental HHE

We are already at post, can you help us with our consumables shipment?


Absolutely! Gone are the days of planning your R&R, training or family relationships around your consumables or supplemental HHE shipment needs.




I am in Washington for training but have no time or energy to handle these shipments, can you help?


Yes! While you focus on surviving at FSI, we’ll take these time consuming tasks off your To Do list. Not in training but just want to delegate, we’re here for that too.




I can or have someone that can handle the pack out, I just don’t have time to shop, is this something you can handle?


Definitely. We are happy to assist you with the most tedious parts of the PCS process.




I’ve never been to a consumables post, where do I start?


DiploDash can guide you through the process from confirming a date to pack out. When you work with us, you get access to our suggested consumables list and personalized support for building your own list. Your CLO at post is also a great resource!




I have a dietary restriction, can you help me?


We certainly can help! Thanks to the labeling of packaged goods in the U.S., we have successfully assisted customers with dietary restrictions.




How much weight do I need for a shipment?


The minimum weight for CNS and HHE shipments is 200 lbs. The maximum weight is based on your allowance.




I want to ship some consumables and some gym equipment, can you help with that?


Our supplemental HHE service would be perfect to meet this need.




I have a 300lb item that I want shipped to post, would you manage that for me?


We are happy to receive heavy items and store them to be packed by the contracted movers; however, we are not equipped to pick up and move items over 80lbs at this time.





HHE Pack Out & HHE Delivery

How long can you stay?


Our packages are currently based on eight hours of service. We are happy to discuss customized time with you.




What areas do you serve?


We serve Northern Virginia, DC, Maryland and neighboring areas.




How far in advance should we plan?


For the peak PCS season (May-Sept), we encourage you to reach out a minimum of three months in advance. For other times, two months in advance is usually sufficient. Regardless, of where you are starting from it never hurts to check on our availability!




I am receiving my storage for the first time in 12 years, can you help us to get rid of items?


Yes, we can help you sort through items and schedule pick ups. There may be fees from the other companies depending on your needs.





Care Packages

I heard you ship stuff from Trader Joe’s is it true?


We sure do! We have lots of customers that give us a list or just tells us generally what they want and delight in receiving a mystery box




I saw a care package for a holiday, how do I order it?


Our curated packages are available to purchase by contacting us directly HERE. We will utilize electronic payment processing for your convenience. If the one you want is out of stock, we may be able work with you to offer another package. We hope to offer these for purchase on our website in the future, so feel free to check back!




Do you only ship to Foreign Service?


Not all. We send packages to anyone serving overseas.




I want to send a package to my family in the U.S., can you help?


Yes, please contact us directly HERE. We will utilize electronic payment processing for your convenience.




I want to send a gift to a friend at another post, do you do that?


Great idea! We’ve done this for some customers already and would be happy to help you too.





Repack and Ship

I love Ruggables but they won’t fold their rug pads, can you repack it for me?


Yes, we will receive your rug, unpack and repack it to fit in a box to meet pouch restrictions. However, if we cannot get the rug or rug pad to fit pouch specifications, the items may need to be returned to the manufacturer.




I need my IKEA but there isn’t one near me, can you package items for me?


We can help with repacking these items for you but be sure to consult with us before you place your order. Not everything can be repacked to meet the regulations.




I have some vendors that won’t ship to my address, can you help?


We can help you to receive these items by either repacking them or relabeling the shipments.





CLO Support

I want to give my post Gift Bags for a holiday, will you help?


Fantastic idea! We shipped 200 packed gift bags to a post in AF!




I want a fun activity for the community, what can you do?


We can help coordinate a package that can incorporate a virtual or live activity. Send us an email so we can plan with you.




I need to order for an upcoming holiday, can you help?


Just like our smaller packages, we can shop for what you need and ship it out to you so can put the finishing touches on the items at post. Whether it is decorations, candy, gift bags or games, we can work with you.





READY TO
GET MOVING?

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WHAT CUSTOMERS SAY

I had an amazing experience with this company. I ordered the Halloween/ Fall care package and received the most amazing items for my family. Highly recommend using Diplo Dash for all your away-from-home needs. Easy, quick, incredibly reliable and super cheap for amazing attention to detail. Also all my items were fresh and nothing was broken or spilled- not even the kettle corn! Thank you for this wonderful service!

POSTED IN SWEDEN